We called our son, head of IT with a large company, and he went directly to the Microsoft, plugged in the website, used the keycode, and was able to download and install the program safely. My husband did some searching online and found that the Microsoft program, Office Home and Student has had many such issues, with the website connecting folks to spam sites.the exact issue I had, but Microsoft is doing nothing to mitigate this problem.

WELL, HELLO, of course I opened it, so I could use it! I described the issue, and a couple days later, their email said I needed to contact Microsoft about the issue, and they could't receive the package because it had been opened. I called Amazon, they contacted Triplenet, who emailed me. He called me back, I said, No, I won't let you capture my computer. I know better than that, so I told him, 'I'm not comfortable with that' and hung up. The man on the phone said he'd need to 'capture my computer' to find out why the program didn't download and install. I CAREFULLY entered the correct website, following the instructions, entered the keycode, and was directed to a page to call a number, which I did. I have a new laptop and needed to download this software. My 'beef' isn't with Amazon, its with Triplenet, from whom I purchased the Microsoft Office Home & Student. I bought this product from Amazon because of how great they are to work with, if there's a problem.

Ms office home student 2019